Jimmy John’s Is Not Great at Order Notifications

Friday, September 27th, 2019

Last week, I wrote about the USPS not being good at email. More recently, I ran into a similarly poor notification from sandwich-maker Jimmy John’s:

We’ll set aside the rude instruction to “Come & Get it!”, because that’s in line with Jimmy John’s slightly odd brand. Note the times for these two messages, however. I placed the order at 6:08 PM, and I was told it was ready for pickup at 9:18 PM. That is not exactly “freaky fast”, nor any kind of fast at all.

Fortunately, this order did not in fact take 3 hours and 10 minutes to make. I picked it up around 6:20 PM, and I was enjoying it at home a few minutes later. In fact, when I received this notification, I thought “I just ate my sandwich, and it’s in my stomach right now”.

I don’t know if this was another slow computer server, or if someone simply forgot to tap the “Order Ready” button on the screen. Alternately, it’s also possible an entire second order was prepared, and that an identical copy of my sandwich sat there, lonely and unloved. That might be the saddest possibility of all.


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