While visiting Hawaii, you may find yourself waiting for your bags to be unloaded from the plane. In the baggage claim area of Honolulu International Airport, you can find a helpful terminal provided by United, for determining which baggage carousel will be used by any of their flights. Very handy.

If you happen to be waiting for a friend’s flight, however, and you punch in his name prior to his flight’s arrival, the response is a bit stranger:

• Per our records your flight has not yet landed. We request you to kindly wait for your flight. Thank you for flying United.

Wonderful.

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